Your privacy is important to us. It is The Albert Hall’s policy to respect your privacy regarding any information we may collect from you across our website, thealberthall.co.uk, and other sites we own, and operate.
1. Information Collection and Use
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We will inform you why we are collecting it and how it will be used at the point of collection.
2. Lawful Basis for Processing
We may process your personal data based on the following lawful grounds:
– Consent: You have given consent for us to process your personal data for one or more specific purposes.
– Contract: Processing is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract.
– Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
– Legitimate Interests: Processing is necessary for the purposes of our legitimate interests, provided that such interests are not overridden by your rights or interests.
3. Multiple Domains
Our website may be accessed through multiple domains (including but not limited to: thealberthall.co.uk, thealberthall.com, thealberthall.org.uk, llandrindod.uk). Regardless of which domain you access, this privacy policy applies universally. Each domain may provide similar functionalities; therefore, any data collected through any of our associated domains is handled under the same privacy guidelines. We take necessary measures to maintain data security across all domains.
4. External Services
To enhance your experience, we utilise third-party services such as:
– TicketSource – for ticket sales
– Brevo – for newsletters
– Zoho – for invoicing
These external services have their own privacy policies and are responsible for their data handling practices. We advise you to review these policies, as we do not accept any responsibility or liability for the content or activities of these external services. Your interactions with these services may involve the collection of personal data, which is governed by their specific terms and privacy practices.
5. Data Subject Rights
Under GDPR, you have the following rights regarding your personal data:
– Right to Access: You can request a copy of your personal data that we hold.
– Right to Rectification: You have the right to correct any inaccurate or incomplete data.
– Right to Erasure: You can request the deletion of your personal data under certain conditions.
– Right to Restrict Processing: You can request us to limit the processing of your data in specific circumstances.
– Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
– Right to Withdraw Consent: If we are processing your data based on your consent, you can withdraw that consent at any time.
6. Data Retention
We will retain collected information for as long as necessary to provide you with your requested service. What data we store will be protected within commercially acceptable means to prevent loss, theft, and unauthorised access, disclosure, copying, use, or modification.
7. Sharing Information
We do not share any personally identifying information publicly or with third parties, except when required by law or when we have obtained your explicit consent.
8. External Links
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and we cannot accept responsibility or liability for their respective privacy policies.
9. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience. Cookies are small files placed on your device that enable us to recognise you and remember your preferences. You can manage your cookie settings through your browser; however, disabling cookies may impact your ability to use certain features of our website.
10. Data Breach Protocol
In the unlikely event of a data breach, we will notify the relevant authorities and affected individuals in accordance with GDPR regulations.
11. Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify you of significant changes by posting a prominent notice on our website. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions about how we handle user data and personal information, or if you wish to exercise any of your rights, please contact us at:
The Albert Hall,
Ithon Road,
Llandrindod Wells,
Powys,
LD1 6AS
0300 102 4255
This policy is effective as of February 2021. Last updated: October 2024.