Your privacy is important to us. It is The Albert Hall’s policy to respect your privacy regarding any information we may collect from you across our website, thealberthall.co.uk, and other sites we own and operate.
1. Information Collection and Use
We only request personal information when necessary to provide you with a service. We collect it lawfully, with your knowledge and consent, and inform you at the point of collection about why we need it and how it will be used.
2. Lawful Basis for Processing
We process your personal data under the following lawful grounds:
- Consent: You have given explicit consent for us to process your personal data for one or more specific purposes.
- Contract: Processing is required to fulfil a contract with you or to take steps at your request before entering into one.
- Legal Obligation: We may process your data to comply with legal obligations applicable to us.
- Legitimate Interests: We may process your data in ways that support our legitimate interests, provided they do not override your rights and interests.
3. Multiple Domains
Our website is accessible through multiple domains, including:
- thealberthall.co.uk
- thealberthall.com
- thealberthall.org.uk
- llandrindod.uk
Regardless of the domain you use, this privacy policy applies universally. All collected data is stored securely within a shared system, ensuring consistent privacy protection across all domains.
4. External Services
To enhance your experience, we use third-party services:
- TicketSource – for ticket sales
- Brevo – for newsletters
- Zoho – for invoicing
Some of these services may process data outside the UK. We ensure that appropriate safeguards (such as UK GDPR-compliant agreements) are in place to protect your data. Please review their privacy policies for further details, as we are not responsible for their data handling practices.
5. Data Subject Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of your personal data.
- Right to Rectification: You may correct inaccurate or incomplete data.
- Right to Erasure: You may request deletion of your data under certain conditions.
- Right to Restrict Processing: You may limit how we process your data in specific circumstances.
- Right to Data Portability: You may receive your data in a structured, machine-readable format.
- Right to Withdraw Consent: If we process your data based on consent, you may withdraw it at any time.
6. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy. For example, purchase history may be retained for up to five years to comply with financial regulations. All stored data is protected to prevent unauthorised access, loss, or misuse.
7. Sharing Information
We do not share personally identifying information publicly or with third parties unless legally required or with your explicit consent.
8. External Links
Our website may contain links to external sites. We do not control these sites and cannot accept responsibility for their privacy practices or policies.
9. Cookies and Tracking Technologies
We use cookies and tracking technologies to enhance user experience. These may include:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand user interactions
- Marketing Cookies: Used for personalised promotions
You can manage your cookie preferences through your browser settings. Disabling cookies may impact certain website features.
10. Data Breach Protocol
In the unlikely event of a data breach, we will notify affected individuals and relevant authorities within 72 hours, in accordance with UK GDPR regulations.
11. Updates to This Policy
We review and update this policy periodically to reflect changes in our practices, regulations, or legal requirements. Major updates will be announced on our website. We recommend checking this policy regularly.
12. Contact Us
If you have any questions or wish to exercise your data rights, please contact us:
The Albert Hall
Ithon Road,
Llandrindod Wells,
Powys,
LD1 6AS
Webmaster@TheAlbertHall.co.uk
0300 102 4255
Effective Date: February 2021
Last Updated: May 2025