Box Office Terms and Conditions
As our ticketing partner, TicketSource provide a Customer Purchase Policy, which can be viewed by clicking the button below.
Event Cancellations or Postponements
Please see the processes below, in the event of a cancellation or postponement.
Event Cancellation
Purchases made through TicketSource (Online or Over the Phone)
If the event is cancelled, all ticket holders will be automatically refunded by TicketSource.
Customers will receive two emails:
– One confirming the cancellation and explaining the reason.
– A follow-up detailing the refund process.
Customers without an email address will be contacted by phone.
Purchases made through The Albert Hall (In Person)
If you purchased your tickets directly from The Albert Hall, our team will contact you.
We will confirm the cancellation and arrange a suitable refund method.
Event Postponement
Purchases made through TicketSource (Online or Over the Phone)
If an event is postponed, TicketSource will notify all ticket holders of the new date and confirm that tickets have been transferred.
Customers will receive an email from TicketSource confirming the postponement, the reason behind it, and the new event date.
If you are unable to attend the rescheduled event, please email box-office@thealberthall.co.uk with your name and booking reference to request a full refund. TicketSource will then contact you to confirm the refund.
Customers without an email address will be contacted by phone.
Purchases made through The Albert Hall (In Person)
If you purchased your tickets directly from The Albert Hall, our team will contact you regarding the event postponement.
We will confirm the cancellation and arrange a suitable refund method.
Polite Notice:
The Albert Hall is proudly operated entirely by volunteers. Our team works hard to support every visitor and event, and we kindly ask for your patience and understanding.
Most events are hosted by external organisers who have hired the venue. As such, our team has no control over cancellations or postponements.
We always endeavour to keep customers informed of any changes. Updates will be shared via:
- Email notifications from TicketSource (for customers who have purchased in advance with them)
- Notices on our website
- Posts on our social media channels
Thank you for treating our volunteers with kindness – they always do their best to help you.