Professional Shows, Commercial Shows and Tribute Bands

For Professional Shows, Commercial Shows, and Tribute Bands, the touring company have usually hired The Albert Hall, along with our Volunteers and Ticketing Services.

Unless the event listing on our What’s On page differs, you can purchase tickets for these shows:

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Over the phone: 0300 102 4255 – Option 1

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Online at: https://thealberthall.co.uk/tickets

We would strongly advise tickets for these events are purchased in advance, either online, or over the phone to avoid disappointment.

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Subject to availability, remaining tickets may be available on the door: up to 30 minutes before the show.
Please Note: A Venue Admin Fee (please see below) applies to all tickets sold on the door.

The Albert Hall does not have a physical box office, and we use a company called ‘TicketSource’ to run our Box Office for us.
Please note: Fees may apply for ticket bookings with TicketSource, and we apologise for this, however at this time, this is the most suitable system for The Albert Hall.

If you cannot purchase your ticket online, or over the phone, please contact us using the details on our Contact Page and we will try to find a way to arrange the tickets for you.

Local and Amateur Productions

For Local and Amateur Productions, the company have usually dry-hired The Albert Hall, which means they are managing the tickets themselves, and are operating the venue with their own team. Unless the event listing on our What’s On page differs, you will not be able to book your tickets through The Albert Hall, or TicketSource.

You should get in touch with the company directly, to enquire about tickets for their shows.

Albert Hall Fundraisers

Albert Hall Fundraisers are events that The Albert Hall team is organising, and running themselves, to raise money for the venue. Therefore, unless the event listing on our What’s On page differs, you can purchase tickets for these shows:

📞 

Over the phone: 0300 102 4255 – Option 1

🌐 

Online at: https://thealberthall.co.uk/tickets

📍 

or on the door: up to 30 minutes before the show.
Please Note: A Venue Admin Fee (please see below) applies to all tickets sold on the door.

The Albert Hall does not have a physical box office, and we use a company called ‘TicketSource’ to run our Box Office for us.
Please note: Fees may apply for ticket bookings with TicketSource, and we apologise for this, however at this time, this is the most suitable system for The Albert Hall.

If you cannot purchase your ticket online, or over the phone, please contact us using the details on our Contact Page and we can arrange the tickets for you.

Contact the Box Office Team

If you are having difficulties purchasing tickets, or need to enquire about tickets:

Please call TicketSource’s Box Office Phone Line:
0333 666 3366

Customers who need to contact Crosstown Concerts for Only Men Aloud, Welsh of the West End, or Seth Lakeman, must contact:
info@crosstownconcerts.co.uk or visit the SEE Tickets support centre: https://www.seetickets.com/content/support-centre

Already purchased tickets but need to get in touch?

If you have already purchased tickets, but have not received them, or there is a problem with them, please contact TicketSource’s support team by:

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Emailing:  support@ticketsource.co.uk

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or Calling: 0333 666 4466

Need to contact the venue?

If you need to contact the venue, you can do so by:

📧 

Emailing:  box-office@thealberthall.co.uk

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Calling: 0300 102 4255 – Option 4

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or by Messaging us on: Facebook

Venue Admin Fee

The Albert Hall applies a small Venue Admin Fee to all tickets purchased at the door or in person before the show. This fee helps cover administrative and payment transaction costs.

• Unless otherwise specified, the fee is £1.00 per ticket.
  • For example, if the face value of the ticket is £20.00, the total paid on the door would be £21.00

Under 18 Months

Children under 18 months will be admitted for free, to all events, unless otherwise stated, on the condition that they will sit on a parent, or guardian’s lap.

Should you wish for them, or your child wish, to sit in their own seat, then a ticket will need to be purchased. If a child ticket is on sale for the event, then this will be suitable.

Companion Tickets

Companion seating availability varies by event. Unless explicitly mentioned on the event page, both the guest and their companion will need to purchase separate tickets.

Where possible, we will offer a complimentary ticket for a companion or support person, subject to availability, for guests who require assistance to attend events.

Eligibility Criteria

To qualify for a companion ticket, the companion must:

• Be able to assist with evacuation in case of an emergency
• Be responsible for the safety and care of the person they are accompanying

Accepted Proof of Eligibility

Please provide a photo of one of the following:

• Hynt Card (Whilst we are not part of the Hynt scheme, we informally accept these cards as proof of Eligibility)
• Access Card / Nimbus Card
• CEA Card

Please Note: A Blue Badge is NOT considered proof of eligibility for a companion, and will not be accepted.

How to claim a free companion ticket?

To claim your complimentary companion ticket, please follow these steps:

1. Email Us
   Contact us at box-office@thealberthall.co.uk with your proof of eligibility (e.g., Hynt Card, Access Card, Nimbus Card, or CEA Card).
2. Receive Your Companion Ticket Password
   Once we verify your eligibility, we’ll send you a password for the companion ticket.
3. Book Your Tickets Online
   Visit our website and choose the event you’d like to attend. Click on ‘Buy Tickets’ to go to the TicketSource portal.
4. Select Your Tickets
   Choose your tickets (and seats if applicable), and be sure to include the ‘Free Companion Ticket’ in your selection.
5. Enter the Password
   Before you can continue, you will be asked to enter the password.
6. Proceed to Checkout
   Complete your purchase through the checkout.

Availability

Companion tickets are limited and not guaranteed for all events. They are especially unlikely to be available for events not directly ticketed by us. We strongly recommend booking early for events where companion tickets are available.

Please note, only one companion ticket can be added per customer, per event.

Event Cancellations or Postponements

Please see the processes below, in the event of a cancellation or postponement.

Event Cancellation

Purchases made through TicketSource (Online or Over the Phone)

If the event is cancelled, all ticket holders will be automatically refunded by TicketSource.

Customers will receive two emails:
– One confirming the cancellation and explaining the reason.
– A follow-up detailing the refund process.

Customers without an email address will be contacted by phone.

Purchases made through The Albert Hall (In Person)

If you purchased your tickets directly from The Albert Hall, our team will contact you.

We will confirm the cancellation and arrange a suitable refund method.

Event Postponement

Purchases made through TicketSource (Online or Over the Phone)

If an event is postponed, TicketSource will notify all ticket holders of the new date and confirm that tickets have been transferred.

Customers will receive an email from TicketSource confirming the postponement, the reason behind it, and the new event date.

If you are unable to attend the rescheduled event, please email box-office@thealberthall.co.uk with your name and booking reference to request a full refund. TicketSource will then contact you to confirm the refund.

Customers without an email address will be contacted by phone.

Purchases made through The Albert Hall (In Person)

If you purchased your tickets directly from The Albert Hall, our team will contact you regarding the event postponement.

We will confirm the cancellation and arrange a suitable refund method.

Polite Notice:

The Albert Hall is proudly operated entirely by volunteers. Our team works hard to support every visitor and event, and we kindly ask for your patience and understanding.

Most events are hosted by external organisers who have hired the venue. As such, our team has no control over cancellations or postponements.

We always endeavour to keep customers informed of any changes. Updates will be shared via:

• Email notifications from TicketSource (for customers who have purchased in advance with them)
• Notices on our website
• Posts on our social media channels

Thank you for treating our volunteers with kindness – they always do their best to help you.

Box Office Terms and Conditions

Please click the button below to view the Box Office Terms and Conditions, for ticket purchases made through The Albert Hall or TicketSource.