Step-free Access

We have created a step-free route into the auditorium, bypassing the foyer to accommodate those with mobility difficulties. Simply speak to the front door steward upon arrival for guidance.

Inside the venue, while we do not have a lift, our Stalls and designated Wheelchair spaces are located on the ground floor. The Raised Stalls are located on the ground level, but are raked with up to 5 steps.

Please note: The Circle and Upper Circle sections are inaccessible for individuals with mobility challenges.

Companion Tickets

Companion seating availability varies by event. Unless explicitly mentioned on the event page, both the guest and their companion will need to purchase separate tickets.

Events from the 1st January 2026

We are delighted to announce that the following will apply to events from the 1st January 2026:

Where possible, we will offer a complimentary ticket for a companion or support person, subject to availability, for guests who require assistance to attend events.

Eligibility Criteria

To qualify for a companion ticket, the companion must:

• Be able to assist with evacuation in case of an emergency
• Be responsible for the safety and care of the person they are accompanying

Accepted Proof of Eligibility

Please provide a photo of one of the following:

• Hynt Card (Whilst we are not part of the Hynt scheme, we informally accept these cards as proof of Eligibility)
• Access Card / Nimbus Card
• CEA Card

Please Note: A Blue Badge is NOT considered proof of eligibility for a companion, and will not be accepted.

How to claim a free companion ticket?

To claim your complimentary companion ticket, please follow these steps:

1. Email Us
   Contact us at box-office@thealberthall.co.uk with your proof of eligibility (e.g., Hynt Card, Access Card, Nimbus Card, or CEA Card).
2. Receive Your Companion Ticket Password
   Once we verify your eligibility, we’ll send you a password for the companion ticket.
3. Book Your Tickets Online
   Visit our website and choose the event you’d like to attend. Click on ‘Buy Tickets’ to go to the TicketSource portal.
4. Select Your Tickets
   Choose your tickets (and seats if applicable), and be sure to include the ‘Free Companion Ticket’ in your selection.
5. Enter the Password
   Before you can continue, you will be asked to enter the password.
6. Proceed to Checkout
   Complete your purchase through the checkout.

Availability

Companion tickets are limited and not guaranteed for all events. They are especially unlikely to be available for events not directly ticketed by us. We strongly recommend booking early for events where companion tickets are available.

Please note, only one companion ticket can be added per customer, per event.

Accessible Toilet

We are pleased to provide an accessible toilet on-site, located at the side of the auditorium.

Unfortunately, we do not have a Changing Places Toilet. The nearest one can be found on the Changing Places Website.

Hearing Assistance

We’re excited to introduce our new hearing support system, designed specifically for guests who are hard of hearing. Unlike traditional hearing loops, this system requires a device provided by us, offering:

• A loop function for hearing aids.
• Headphones for those who do not use hearing aids but require auditory assistance.

If the hearing support system is available for an event, it will be clearly listed on the event page.

When available, we highly recommend pre-booking a device at the time of ticket purchase to ensure access. If you’ve already booked your tickets, please contact us to arrange a device.

Please Note: Availability of this service is dependent on technical operations.

Refreshment Service

Due to the current nature of the building, we do not have step-free access to our ‘Ah Bar’. However, stewards will be more than happy to assist with refreshment orders.

Parking & Drop-offs

Customers may stop at the front of the building for a short period to drop off guests with mobility challenges. However, please note that we do not have parking facilities of our own.

For more information on Parking, please view our Getting Here page.

Medical Assistance

Many of our dedicated volunteers are first-aid trained. If you require assistance at any time, please ask the nearest steward, who will ensure you receive the necessary support.

Emergency Evacuation

We have personal emergency evacuation plans in place to ensure the safe exit of all guests. If you have any concerns, please speak to a member of our team.

Assistance Animals

We welcome Service Animals (SA) and Emotional Support Animals (ESA) to accompany guests throughout the venue. To maintain a positive experience for all visitors, we ask that all animals:

• Stay clear of main walkways.
• Remain quiet and close to their handler.
• Are house-trained.
• Do not come into contact with food or beverages.
• Are clean, well-groomed, and hygienic.

We reserve the right to assess animal admission requests on a case-by-case basis. If requirements are not met or the welfare of the animal is at risk, staff may ask the guest and their animal to leave.

Animals that do not qualify as Service or Emotional Support Animals will not be permitted entry.

For full details, please refer to our Assistance Animal Policy.

Need Help? Ask Our Stewards!

If you require assistance at any time, our friendly stewards are happy to help. You can easily identify them by their black jackets with our logo and red lanyards displaying steward badges.

Get in touch

We want every guest at The Albert Hall to have an enjoyable experience. If you require additional support, we encourage you to contact us in advance to discuss how we can best assist you.

Please contact our team by:

📧 

Emailing:  box-office@thealberthall.co.uk

📞 

Calling: 0300 102 4255 – Option 4

🌐 

or by Messaging us on: Facebook